We Guarantee You Will Be Pleased with Our Printing. If You Aren't Happy, You Don't Pay.

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Satisfaction Guarantee

West is committed to delivering quality printing in accordance with Industry Standards. Therefore, we guarantee that if your job has defects in workmanship or materials within our control or if we fail to follow your written instructions, we mwill reprint the job at our expense upon receipt of returned merchandise, or refund your money. Your satisfaction with our service is the target.

This guarantee does not apply to errors in customer-supplied digital files, including, but not limited to, poor or low resolution photographs, improper color model, missing fonts, defective file formats, incorrect copy or corrections that were not noted on your proof approval form. While we do strive to assure "pleasing color" standards, we cannot guarantee the printed piece will exactly match the colors on your screen or printer.

If you feel your final, printed job does not meet your specifications and that the error is due to a defection workmanship or materials, you must notify West in writing within 10 business days of receipt of the printed pieces.


  1. Disclaimer of Express Warranties: Customer warrants that the work is as described in the order specifications. The customer understands that all sketches, copy, dummies and preparatory work shown to the customer are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.
  2. Disclaimer of Implied Warranties: West warrants only that the work conforms to the description submitted with the order. West's maximum liability, whether by negligence, contract or otherwise, does not exceed the return of the amount invoiced for the work in dispute. Under no circumstances is West liable for specific, individual or consequential damages.


Customers agree to indemnify and hold West, its subsidiaries, affiliates, officers, agents, co-branders, vendors, partners, employees or assigns harmless from any claim or demand, including reasonable attorney's fees, made by a third party due to or arising out of content submitted, posted or transmitted through West, customer violation of the terms and conditions detailed here, or customer violation of the rights of a third party.

Copyright Infringement

The customer warrants that the subject matter to be reprinted is not copyrighted by a third party. Customers also recognize that because subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. Customers further warrant that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, customers agree to indemnify and hold West harmless for all liability, damages and attorney's fees that may be incurred if any legal action connected with copyright infringement involving the work produced or provided.

Customers also warrant that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone's right to privacy or their personal or economic rights. Customers will, at their sole expense, promptly and thoroughly defend West in all legal actions on these grounds as long as West notifies customers of legal action and gives the customer reasonable time to undertake and conduct defense. West reserves the right to use its discretion in refusing to print anything that it deems illegal, libelous, scandalous, improper or infringing upon copyright law.


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